Refund Policy

Returns

All sales are final. Due to the nature of the product, we do not offer refunds or exchanges, nor do we allow cancellations. Please be sure to check that your artwork, shoe size, and shipping address are all correct prior to completing your purchase.

If you have any questions about sizing or styles, please contact us before ordering at contactus@neodotdesign.com

Delivery

Once shipped, delivery time within the United States is 3-6 days. We do not offer expedited shipping at this time. All orders are shipped via USPS and a tracking number will be provided. All orders require signature confirmation, no exceptions.  We do not ship to PO boxes.

Once your order is shipped we are not responsible for any lost, stolen or delayed packages by the carrier, but not limited to, the following: customs, natural occurrences, air/ground transportation strikes/delays or transfers from USPS to international mail carriers.